Privacy Policy Statement for Visitors

This Privacy Policy describes how we handle your information when you use ellinovira.sbs, in compliance with South African protection laws and privacy guidelines.

What Personal Information We Collect

We only collect data voluntarily provided for contact or resource requests.

• Name and contact details when you submit a query or suggestion form.
• Your communication preferences including contact method and best times to reach you.
• Basic household details (e.g., size or general monthly amount) to provide relevant budgeting guidance.
• Technical information, such as browser type and visit duration, collected through standard analytics cookies.

How We Use Your Data

We only use your information for communication, support, and service improvement.

• To respond to your queries, feedback, or requests for downloadable guides.
• To provide tailored advice based on household structure and contact preference.
• To improve website usability and create content relevant for South African families.
• To notify you about important resource updates or community changes with your consent.

Our Legal Basis for Processing

We rely on your explicit consent as required by law.

All data is processed with your informed consent, for the purpose of responding to your request or enhancing services. You may withdraw consent at any time without penalty.

How We Share Information

Your data remains confidential and is never sold.

• We may share feedback (anonymously) to improve content or demonstrate value to the community.
• Technical data may be reviewed by trusted IT partners for troubleshooting only.
• Required disclosures to comply with legal requirements or protect site security.

Data Security

All personal information is stored securely using appropriate encryption and security protocols. Access is limited to approved team members strictly for the purpose of support or site operation. We conduct regular reviews of our data handling and storage practices to ensure safety and compliance with South African law.

Your Privacy Rights

You have clear rights under South African law to protect your information.

• Request a copy of your data or its correction at any time.
• Ask for deletion of your personal information from our systems.
• Withdraw consent for data processing with no penalty.
• File a complaint to the Information Regulator if you believe your data is misused.

Cookies and Tracking

We use cookies to understand site usage, improve your experience, and analyse trends. You can review details and adjust settings at any time in our Cookie Policy.

Review Cookie Policy Review Cookie Policy

How to Contact Us

For privacy questions or to exercise your rights, reach us via the options below.

Policy Updates and Changes

Significant changes will be posted on this page in advance. Your ongoing use indicates acceptance of the updated terms.